If you are returning items you can select from either a refund (to original payment method), or a free return for 100% store credit. Your return will need to be sent back within the 30-day timeframe and meet all other returns requirements. Please not
We’d actually much rather you didn’t need or want to return a nat’v product in the first place. So, if you’re feeling a little undecided about cut, colour or size, let’s have a chat before you order and make sure you get your perfect undies from the
The returns portal cannot be used for sale items or promotions. Please contact us to get help with sale items. Shipping expenses on sale items will be at the expense of the customer.
You can simply book your return through our portal here. You will need your order number (this can be found at the top of your order confirmation), along with your email address or phone number. To read more about our Returns and Exchanges policy, pl
Undies are probably the one type of apparel that, we can all agree, don't really work in a try-before-you-buy scenario. Surely, we all sleep better at night knowing our delicates haven’t been getting intimate with anyone else’s bits before we wear th
In the case of a faulty garment, first and foremost, we’re super sorry for letting a rogue pair of substandard undies escape our quality control! Please note, faulty items will be noticed within the first 30 days. After 30 days we will NOT replace th