Excluded itemsUpdated 2 years ago

Undies are probably the one type of apparel that, we can all agree, don't really work in a try-before-you-buy scenario. Surely, we all sleep better at night knowing our delicates haven’t been getting intimate with anyone else’s bits before we wear them!

So, what’s the dealio when it comes to returns and exchanges for underwear? Well, when it comes to complying with Australian Consumer Law, we of course offer replacements/refunds for faulty garments. However returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

1. All underwear briefs
2. Items marked as ‘final sale’ or any 'sale item' can’t be returned or exchanged unless they are faulty;