Change of mindUpdated 2 years ago

We’d actually much rather you didn’t need or want to return a nat’v product in the first place. So, if you’re feeling a little undecided about cut, colour or size, let’s have a chat before you order and make sure you get your perfect undies from the start - think of all the carbon emissions we’ll save posting knickers back and forth to each other! 

We can offer you a store credit or a refund, provided that the request is made using our Returns Portal;

1. the request is made within 30 days of purchase;
2. that you provide satisfactory proof of purchase (upon request from nat’v basics);
3. the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
4. the item is not an excluded item as specified here. 

You can submit your return here.

PLEASE NOTE, IF YOUR CHANGE OF MIND RETURN DOES NOT MEET THE ABOVE CRITERIA YOUR ITEMS WILL BE SHIPPED BACK TO YOU.