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Nat'v Basics

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The returns portal cannot be used for sale items or promotions. Please contact us to get help with sale items. Shipping expenses on sale items will be at the expense of the customer.

Promotions/Sales

Returns & Exchanges

Returns and Exchanges

Change of mind

How do I lodge a return?

Excluded items

Faulty items

How much is shipping?

How long will it take for my order to be delivered?

Customs/Import Fees

Where do you ship from?

Has my order been shipped?

Are orders shipped over the weekend?

My parcel is delivered but I can't find it?

Do you deliver to PO Boxes and Parcel Lockers?

Shipping & Delivery

What's my size?

Sizing

What Is High Society Club?

How do I redeem my points?

High Society Club (Rewards club)

My discount/promotion code isn't working?

What payment options are available?

Can I use more than one payment type?

Why isn't my payment method working?

What currency are the website prices shown in?

Payment

Can I make a change to my order?

I haven't received an order confirmation?

I've received the incorrect item

Orders

Do Nat'v gift cards have an expiry?

How do I redeem my gift card?

Gift Cards

Promotions/SalesUpdated a year ago