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Wednesday 08:00 AM - 04:00 PM
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Friday 08:00 AM - 12:00 PM

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Nat'v Basics

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Our payment options are as follows:Amex, Visa, Mastercard, Afterpay, Shop Pay, PayPal, Gift Card & Store Credit.

What payment options are available?

Payment

Returns and Exchanges

Change of mind

Promotions/Sales

How do I lodge a return?

Excluded items

Faulty items

Returns & Exchanges

How much is shipping?

How long will it take for my order to be delivered?

Customs/Import Fees

Where do you ship from?

Has my order been shipped?

Are orders shipped over the weekend?

My parcel is delivered but I can't find it?

Do you deliver to PO Boxes and Parcel Lockers?

Shipping & Delivery

What's my size?

Sizing

What Is High Society Club?

How do I redeem my points?

High Society Club (Rewards club)

My discount/promotion code isn't working?

Can I use more than one payment type?

Why isn't my payment method working?

What currency are the website prices shown in?

Can I make a change to my order?

I haven't received an order confirmation?

I've received the incorrect item

Orders

Do Nat'v gift cards have an expiry?

How do I redeem my gift card?

Gift Cards

What payment options are available?Updated 2 years ago