Returns and ExchangesUpdated a year ago

If you are returning items you can select from either a refund (to original payment method), or a free return for 100% store credit. Your return will need to be sent back within the 30-day timeframe and meet all other returns requirements. Please note this doesn’t include excluded items.

We can offer you a exchange or refund, provided that the request is made using our Returns Portal;

1. the request is made within 30 days of purchase;
2. that you provide satisfactory proof of purchase (upon request from nat’v basics);
3. the merchandise is in saleable condition (that is, the item is unworn, unwashed and unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
4. the item is not an Excluded Items as specified above.

PLEASE NOTE, IF YOUR CHANGE OF MIND RETURN DOES NOT MEET THE ABOVE CRITERIA YOUR ITEMS WILL BE SHIPPED BACK TO YOU. 

If you are returning for store credit, firstly thank you! As a small business we love that you are giving us another go to wow you. We are so honoured that we’ll cover your shipping costs. So simply book your return through our portal, select store credit, and we’ll send you a free shipping label.
If you are returning for a refund (to the original payment method) you’ll need to pay the $9.95 returns fee through the returns portal and your shipping label will be emailed to you shortly after that via the email address used to place the order.

Please email [email protected]